Pre-Orders
UPDATED: 07-04-2021
We are pleased to announce that we are now making available Pre-Orders for some of our online Items.
Typically these are items that are either
- New Orders incoming for recently sold out stock
- New Series, Products or Expansion's
In detail a Pre-order is for an item that has not yet come into stock, but you can pre-purchase it to secure your requirement.
Pre-Orders are particularly important for limited release items, as sometimes we may sell out of an item, therefore pre-ordering will be the only way to ensure you can buy that item and allocate it to yourself
Pre-orders has been made available to shoppers to ensure that their requirements are allocated as soon as the stock is made available.
For all Pre-orders a full payment (100%) is required to ensure that your requirements are securely allocated to you. As soon as the item(s) arrive they will be shipped immediately without any further requirements from yourself.
At all stages you will be notified on ETA, status and delivery to ensure your piece of mind.
PAYMENT METHODS
All payment methods through our store are available for PREORDER items
PREORDER ETA'S
With increasing pressure on Supply published release dates are not always adhered to by the OEM / Vendor or Distributors.
Therefore all ETA's that we publish are provided as an estimate ONLY ! This is due to delays that can occur which are not in the control of Collectible Madness. This includes manufacture issues, shipping delays, supplier shortages or wave / split shipments.
In the event of a delay, we will endeavour to update the listing to reflect the new date and also communicate with the customers affected.
Collectible Madness will always ensure a solution / update is offered to any affected order.
As soon as any product is received at Collectible Madness, we will ensure immediate order preparation and dispatch !
IMPORTANT INFORMATION
If your order includes in-stock item(s) with a pre-order item(s), all items will be shipped ONCE the last pre-order item(s) is released. This also applies to multiple pre-order items with multiple release dates.
If you wish for separate shipments, we recommend to order pre-order items separately, so they don’t hold up delivery of other in-stock items.
SPLIT Shipment
Considering the above we have made the option during check-out to SPLIT-SHIP your order. Select Split-Shipment as a shipping option and we will supply what is in stock immediately. Then the pre-order item(s) will be sent ONCE the last pre-order item(s) is released.
If you require multiple split-shipments, please email us at customer_support@collectiblemadness.com.au and we will be able to assist.
Order Cancellation
For placed orders, you may request a 100% no-hassle refund if your goods have not been shipped. Please send us a new email to inform us that you wish to cancel your order. Your payment will be refunded through the same payment method used during checkout.
Please note that a 5% handling fee will apply, due to the associated fees charged by the companies to us in these circumstances.
You will find all Pre-order items within the PREORDER category within the Shop.